FAQs

Orders & Shipping

How long will it take to receive my order? All orders are processed within 1 to 3 business days. Once shipped, Economy Shipping takes approximately 3-5 business days, while Expedited Shipping arrives in 1-2 business days. You will receive a tracking number as soon as your bag ships.

Do you offer free shipping? Yes! We are pleased to offer free Economy Shipping on all orders of $50.00 or more within the United States.

Do you ship internationally? At this time, we exclusively ship within the United States.

Can I modify or cancel my order after placing it? We process orders quickly to get your new bag to you as soon as possible. If you need to make a change or cancel your order, please email us immediately at support@claravane.com. While we cannot guarantee modifications once an order is placed, we will do our absolute best to accommodate your request before it ships.

Returns & Exchanges

What is your return policy? We offer a 30-day return window. To be eligible for a return, your item must be in its exact original condition: unworn, unused, with all tags attached, and safely packed in its original dust bag and packaging.

How do I start a return? Simply reach out to us at support@claravane.com with your order number. If your return is accepted, we will provide you with a return shipping label and instructions on where to send your package.

Can I exchange my bag for a different color or style? The fastest way to ensure you get the exact bag you want is to return your original item for a refund and place a separate, new order for the desired piece.

Our Products

How should I care for my leather bag? Our bags are crafted from premium leathers designed to age beautifully. We recommend keeping your bag away from direct sunlight and extreme heat, wiping it down with a dry cloth, and storing it inside its provided dust bag when not in use. For detailed care instructions, please visit our Leather Care page.

The bag I want is sold out. Will you restock it? We frequently restock our most loved silhouettes! If a specific style or color is out of stock, we highly recommend signing up for our newsletter at the bottom of the page to be the first to know about restocks and new arrivals.