SHIPPING AND DELIVERY

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Potential delays due to high volume orders or postal service problems are outside of our control, but we will always do our best to keep you informed.

Domestic Shipping Rates (United States)

We are thrilled to offer Free Economy Shipping on all orders of $50.00 and up!

International Shipping

At this time, we only ship within the United States. (Note: If you plan to ship internationally later, you will need to update this section and add an International zone in your Shopify settings).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@claravane.com with your name and order number, and we will look into it for you.

Lost, Stolen, or Damaged Packages

In the event that your order arrives damaged in any way, please email us as soon as possible at support@claravane.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

Clara Vane is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.